Service and repairs
SOTEC focuses on sustainability and offers you a comprehensive service with the highest possible rate of repairs and recycling of old devices.
1st step
Information
Please read the information about our repair service and prices provided. If you have any questions or are not sure about the defect, please feel free to contact us at service@sotec.eu at any time.
2nd step
Shipment
Defective devices can be sent to us without an RMA number.
Make sure that the items are well packed so that they are not damaged during transport. Please provide us with a description of the error and a contact person.
3rd step
Offer and order
As soon as we have received and checked the device, we will send you an offer, if there are no warranty claims.
Collapsible content
Where do I send my defective devices?
Defective devices can be sent without an RMA number to the following address:
SOTEC GmbH+Co.KG
Gechinger Str. 1
75395 Ostelsheim
Germany
Make sure that the items are well packed so that they are not damaged during transport.
Please provide us with a description of the error and a contact person.
As soon as we have received and checked the device, we will send you an offer. To process further warranty claims or other repair cases, please contact us at service@sotec.eu.
Return concept
You have the option of sending in your devices for repair. If the repair exceeds the new value of a device, you will be contacted in advance and informed about possible alternatives. The identified old device, which is no longer repairable, can be handed over to us for disposal. If devices have been identified directly by the customer as old devices, they can also send them to the manufacturer for disposal. The return point corresponds to the company address.
WEEE reg.
No. DE 26569332