Important information: Repair costs for devices/products
Please note the following information when sending in your product for repair to ensure a smooth
process:
process:
- Flat rate repair pricing: We offer flat rate repair pricing that covers labor and basic repairs. Please see the attached chart for exact pricing.
- Spare parts: If your unit/product needs spare parts, we will let you know the cost by quote after the first inspection.
- Opting Out: If you decide not to proceed with the repair after receiving the spare parts cost breakdown, we will charge you the flat rate for failure analysis for up to 16 units. Please refer to the attached table for our rates.
- Alternatives: If you decide not to proceed with repair, we can responsibly recycle your item, offer you a new unit, or return the unit to you. Shipping costs for the return shipment will be charged in this case.
If you have any further questions, please contact our customer service team (service@sotec.eu).
Flat Rate Price Table
| SOTEC CloudPlug (CP1) repair flat rate | 75,00 € |
| SOTEC CloudPlug Edge repair flat rate | 150,00 € |
| SOTEC TDx Terminal repair flat rate | 190,00 € |
| SOTEC USB Bumpbar repair flat rate | 30,00 € |
| SOTEC RF10T Wireless Bumpbar repair flat rate | 45,00 € |
| SOTEC TD14 repair flat rate | 180,00 € |
| Erroranalysis (flat rate for up to 5 devices) | 60,00 € |
| Erroranalysis (flat rate for up to 15 devices) | 120,00 € |
| Erroranalysis (for 16 devices and more) | by quote |
Status August 2023